Privacy Policy
Last updated: April 7, 2026
BSMH Labs LLC, doing business as Taiso ("Taiso," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at taiso.ai and our AI agent services.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Fill out our interest or demo request form (name, email, company name, industry, operational challenges)
- Apply for the Vertical Partner Program or CS Grad Fellowship
- Contact us via email or other communication channels
- Create an account or subscribe to our services
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information (type, operating system, language)
- IP address and approximate location
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
1.3 Information Processed by AI Agents
When you use our AI agent services, we may process:
- Business data you provide to or through our AI agents
- Workflow and operational data necessary for agent functionality
- Interaction logs between you and our AI agents
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services and AI agents
- Process applications for our programs (Vertical Partner, Fellowship)
- Respond to your inquiries and provide customer support
- Send you updates about our services (with your consent)
- Analyze usage patterns to improve our website and services
- Comply with legal obligations and protect our rights
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers — Third parties who help us operate our services (hosting, analytics, email delivery)
- AI model providers — To the extent necessary to power our AI agents, subject to data processing agreements
- Program partners — If you participate in the Vertical Partner Program, limited information may be shared with your Strike Team for operational purposes
- Legal requirements — When required by law, court order, or governmental authority
- Business transfers — In connection with a merger, acquisition, or sale of assets
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:
- Account data: retained for the duration of your account plus 30 days after deletion
- AI agent interaction data: retained for the duration of your service agreement plus 90 days
- Application data: retained for 2 years after the application decision
- Website analytics: retained for 26 months
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Employee training on data protection practices
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request that we limit how we use your data
To exercise any of these rights, please contact us using the information in Section 11.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for basic website functionality | Session |
| Analytics | Help us understand how visitors use our site | Up to 26 months |
| Preferences | Remember your settings and choices | Up to 1 year |
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected, used, and shared
- The right to delete personal information held by us
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
BSMH Labs LLC (d/b/a Taiso)
Mountain View, CA
Website: taiso.ai